Shipping & returns

Shipping

Shipping options, delivery costs, duties and taxes are shown at checkout based on your delivery address. Orders are processed before dispatch and tracking is sent by email once available.

Returns

Please email support@aurelle.shop with your order number before sending anything back. Return eligibility depends on the product, condition and order details.

Mystery Totes

Mystery Totes are final sale because each tote is selected from archive stock.

Fit help

For sizing and fit help before joining a waitlist or checking out, email fit@aurelle.shop.

Damage or defects

If something arrives damaged or defective, email support@aurelle.shop with your order number and photos so the team can review it.