Shipping Policy

PROCESSING & SHIPPING TIMES

Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). Sometimes we work weekends, just for you guys. :)

After placing your order, your package should be shipped out within 1-3 business days after your order is placed, and you will receive an email with the tracking number soon after.

USPS is our primary carrier for customers in the USA, Depending on where you live, packages are delivered within 2-7 business days from the date of shipment.

For customers in the USA, if your order does not arrive in the time frame given to you with your order confirmation, we will refund any shipping costs.

We cannot guarantee any shipping times internationally due to customs complications.

WILL MY ORDER COME IN ONE PACKAGE?

Depending on the size of your order you may receive separate packages that may possibly arrive 1~3 business days apart. We have different warehouse locations so it is not always possible to ship your order in the same package. We prioritize getting you your items as fast as possible over getting them in one package!

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staff pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1~3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is exceptionally backed up processing times may go up to 7 business days following the day you placed your order. If your order has been processing for more than 10 business days, please contact us at support@aurelle-paris.reamaze.com and we'll help you.
OUT OF STOCK/BACK ORDERED ITEMS?
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
DO YOU SHIP INTERNATIONALLY?
Yes, we now ship internationally! You will receive your shipment 5-15 business days after the order is shipped. All orders are shipped out on the same time frame as referenced above.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
We apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
CAN I TRACK MY ORDERS?
When we dispatch your order from our warehouse we will send you tracking information for your order via email.
If you have any concerns, please contact us.
support@aurelle-paris.reamaze.com