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USE CODE '2020' FOR FREE SHIPPING
USE CODE '2020' FOR FREE SHIPPING
This promotion was launched on August 20th, 2019. Orders before this date are not eligible.
This promotion was launched on August 20th, 2019. Orders before this date are not eligible.
(our cute packaging, shared on IG by: @lilauhhh)
If you love your swimsuit as much as we think you will, you don't need to do anything at all.
If you post any pics on IG, be sure to tag us, @shopaurelle, and we will send you a gift to your DMs. :)
We appreciate everyone that takes the time to read our FAQ before purchasing, so here is a little thank you, for us to you!
Enter this code at checkout for 20% off your next order: LOVEMYAURELLE
No problem! Thanks to our automated return portal, it couldn't be easier to send back your swimsuit(s).
Access the Return Portal from the AURELLE menu.
Simply follow the prompts in the automated return portal. All you will need is your email, order number, and zip code to complete this process.
We will provide you with a shipping label. Use the provided shipping label and place it with your outgoing mail (via USPS). Once your return has arrived at the AURELLE warehouse, it will be processed within 3 business days.
Based on our customers feedback, the majority of our products tend to run slightly small. Personally, I would consider myself a bigger M that fits L sometimes, and I wear L in Aurelle swimsuits. Either way, I guarantee you will love your new swimsuit!
Read the product description to find images like the one below, detailing the fit of each swimsuit.
If you usually wear XS/S in swimsuits, our size S will fit great.
If you usually wear S/M in swimsuits, our size M will fit great.
If you usually wear M/L in swimsuits, our size L will fit great.
If you usually wear L/XL in swimsuits, our size XL will fit great.
You have an Aurelle gift card!? Lucky you. Using it is simple, at checkout enter your code in the discount/coupon code box. :)
Hmm... we will think about it. In the meantime, follow us on instagram @shopaurelle and we might post something. ;)
Shipping costs are based on the order total:
| Order Total | SmartPost | Priority |
| Under $35 | $5.95 | $7.95 |
| $35.00-$74.99 | FREE | $7.95 |
| $75.00-$89.99 | FREE | $7.95 |
| $90.00-$119.00 | FREE | $7.95 |
| $120.00-$149.99 | FREE | $7.95 |
| $150.00-$199.99 | FREE | $7.95 |
| $200 and up | FREE | $7.95 |
| Est. Delivery Times | 7-10 business days | 2-6 business days |
We aim to always get your order to you as fast as possible. Depending on your country, you will be presented shipping options at checkout. We will always keep the cost of these low to you, so you can wear AURELLE anywhere in the world!
Simply head over to our website and select "Return Portal" from the menu.
Note: as of March 9th, 2019, we are only able to offer returns for those inside the USA, due to the cost of shipping.
We are wild about our products, and hope that you are too! If you are not completely satisfied with one of our products, you will need to return the items(s) you want to exchange via the Return Portal. Don't worry, we cover the cost of shipping for you! The items(s) must be in original condition with all packaging intact.
Please note that returns are processed in the form of a store credit/gift card. This will never expire and can be stored in your Apple Wallet, if you have an Apple device.
Please allow up to 3 days once your return has arrived at our warehouse for us to process it. You will receive an email with your gift card once it has been processed.
We’ve made returning your items as easy as possible via our automated return portal.
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If you would like to exchange or return a product purchased directly from AURELLE (from our website, phone, or fax) please follow the instructions below (within 30 days of the date of shipment):
1. Access the Return Portal from the AURELLE menu.
2. We will provide you with a shipping label. Use the provided shipping label and place it with your outgoing mail (via USPS). Once your return has arrived at the AURELLE warehouse, your store credit will be processed. After you have shipped the return, you will receive a store credit for the full value of your return minus the cost of return shipping.
We will issue store credit within 72 hours your item has arrived with us.
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Please contact us with any questions at:
support@aurelle-paris.reamaze.com.
*Excludes Alaska, Hawaii, Canada & International destinations. Shipping may be more expensive for these locaitons.
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Please note that the original shipping costs cannot be refunded. Payment method refunds are not possible.
We give you 30 days after your order is shipped to make a return. Assuming you receive your order in 2-10 days, this is plenty of time!
The items(s) must be in original condition, in the original packaging. We reserve the right to deny any returns that show any signs of use. In this case, you will be responsible for paying return shipping back to you.
We do our best to issue your store credit as soon as you have shipped your item back to us. We will reach out to you within 3 days of receiving your return. Here is what the email will look like.
If you want to exchange your product for a different size, simply place and pay for an order for the new size and then leave the new order number in the return notes (IN THE RETURN PORTAL). Once we receive your return of the 1st order, we will provide a full refund for the 2nd order. This is the quickest method if you wish to exchange and get your item as fast as possible.
Please note that the original shipping costs cannot be refunded.
Use the live chat feature on the website or email support@aurelle-paris.reamaze.com with any questions! We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 1-4 hours of receiving a message or email.
Once an order is placed, our warehouse staff pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please contact us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs. There's no guarantee we can make it, especially once it leaves our warehouse, but we'll do everything we can!
Our warehouse processes and ships out all orders Mondays-Fridays (excluding major holidays). Sometimes we work weekends, just for you guys. :)
After placing your order, your package should be shipped out within 1-3 business days after your order is placed, and you will receive an email with the tracking number soon after.
USPS is our primary carrier for customers in the USA, Depending on where you live, packages are delivered within 2-7 business days from the date of shipment.
For customers in the USA, if your order does not arrive in the time frame given to you with your order confirmation, we will refund any shipping costs.
We cannot guarantee any shipping times internationally due to customs complications.
If your order has been processing for more than 10 business days, please contact us at support@aurelle-paris.reamaze.com and we'll make it up to you.
Depending on the size of your order you may receive separate packages that may possibly arrive 1~3 business days apart. We have different warehouse locations so it is not always possible to ship your order in the same package. We prioritize getting you your items as fast as possible over getting them in one package!
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Yes, we now ship internationally! You will likely receive your shipment 5-10 business days after the order is shipped. All orders are shipped out on the same time frame as referenced above.
We unfortunately cannot guarantee any shipping times internationally due to customs complications.
When we dispatch your order from our warehouse we will send you tracking information for your order via email.
If you have any concerns, please contact us.
