RETURN PORTAL
We've made returning items as easy as possible via our automated return portal for customer located within the US. If you are not completely satisfied with your item(s), you will need to return the item(s) back via the Return Portal at the top of our website. Don't worry, we cover the return shipping cost for you! The item(s) must be in original condition with all packaging intact. Please refer to our return policy for any questions.
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If you would like to exchange or return a product purchased directly from our AURELLE website, please follow the instructions below (within 30 days of the date of shipment):
1. Access the Return Portal from the AURELLE menu.
2. We will provide you with a shipping label. Use the provided shipping label and place it with your outgoing mail (via USPS). Once your return has arrived at the AURELLE warehouse, your store credit will be processed. After you we have received your return, you will receive a store credit for the full value of your return minus the cost of return shipping.
We will issue store credit within 72 hours your item has arrived with us.
Please note that the original shipping costs cannot be refunded. Payment method refunds are not possible for returns.
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STORE CREDIT
Please note that returns are processed in the form of a store credit/gift card. This will never expire and can be stored in your Apple Wallet, if you have an Apple device.
